Downtown & Brown Ventures guarantees your satisfaction and offers you returns within 30 days of order receipt*. To ensure that your returned merchandise is credited properly, you must first contact us at [email protected] to obtain a return authorization number. Packages without proper return authorization will not be accepted.
Items returned will be refunded to the credit card used. Please note that shipping and handling charges are non-refundable.
Defective returns are subject to the same constraints as other merchandise. Defective merchandise must be returned with the original packaging.
To return an item for any reason within 30 days of order receipt:
- Email [email protected] with your Order ID number, the reason for return, and list the item(s) you are returning. A return authorization number will be emailed to you within 24 hours.
- Pack the item(s) that you are returning to us. Enclose a copy of your packing slip, and wrap the package securely.
- Ship the package to the provided address via U.S. Mail. Be sure to apply adequate postage.
- Our Returns Department will issue your credit within two to three business days after receiving your package.
All returns and billing questions must be resolved within 30 days of order receipt.